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Troubleshooting
Diagnose common access, enrollment, freshness, posture, and connectivity conditions.
OZVO Edge Is Offline
Separate local appliance availability from remote relay status.
Cannot Reach Local Dashboard
Check the commissioned hostname, local path, browser, TLS, and appliance state.
Cannot Reach Remote Portal
Diagnose browser, identity-provider, portal, and site-selection conditions.
Site Shows Offline
Check local Edge health and its outbound relay without opening inbound firewall paths.
Windows Agent Not Checking In
Restore current posture while preserving the enrolled endpoint identity.
Agent Installed but Not Enrolled
Complete enrollment through one current dashboard approval and the supported Setup flow.
Enrollment Approval Expired
Create one new device-specific approval without reinstalling or deleting Agent identity.
Device Does Not Match Approval
Stop the enrollment and verify asset identity instead of forcing a pairing.
Endpoint Shows Stale
Refresh evidence without confusing last-known health with current freshness.
Posture Is Incomplete
Use typed availability to identify which posture sections could not be collected.
Upgrade Did Not Complete
Preserve the current installation and gather safe evidence before another execution.
Uninstalling OZVO Agent
Use only the supported uninstall workflow and coordinate identity consequences.
Endpoint Shows Network Only
Understand that Edge sees the asset but no enrolled Agent is associated with it.
Endpoint Needs Attention
Review the specific current or last-known condition and its evidence timestamp.
DNS / .local Troubleshooting
Restore commissioned-name resolution without weakening TLS identity.
Browser / Certificate Troubleshooting
Respond safely to unexpected HTTPS or browser trust errors.
Ask OZVO Has Insufficient Evidence
Refresh or qualify the missing evidence instead of asking the system to guess.
When to Contact Support
Escalate identity, persistent access, protected-state, or unexplained evidence failures safely.