AvailableTroubleshooting
Windows Agent Not Checking In
Restore current posture while preserving the enrolled endpoint identity.
- Applies to
- Current OZVO production services
- Product area
- Troubleshooting
- Audience
- Owners and Administrators
- Last reviewed
- September 17, 2026
- Status
- Available
Guidance
- Confirm the device is powered on and connected.
- Check the Agent health indication and commissioned Edge HTTPS reachability.
- Do not delete keys, certificates, services, registry, or ProgramData identity; escalate protected-state recovery to Support.
Still need help?Contact Support with the site, device, time, and exact error—never credentials or recovery secrets.Contact Support →