AvailableTroubleshooting
Device Does Not Match Approval
Stop the enrollment and verify asset identity instead of forcing a pairing.
- Applies to
- Current OZVO production services
- Product area
- Troubleshooting
- Audience
- Owners and Administrators
- Last reviewed
- September 17, 2026
- Status
- Available
Guidance
- Confirm the hostname and hardware identity of the Windows device.
- Confirm the approval was created on the intended existing asset.
- Contact Support if the correct device still reports a mismatch.
Still need help?Contact Support with the site, device, time, and exact error—never credentials or recovery secrets.Contact Support →