AvailableTroubleshooting
Upgrade Did Not Complete
Preserve the current installation and gather safe evidence before another execution.
- Applies to
- Current OZVO production services
- Product area
- Troubleshooting
- Audience
- Owners and Administrators
- Last reviewed
- September 17, 2026
- Status
- Available
Guidance
- Do not launch Setup repeatedly.
- Record the visible message, approximate time, and current Agent version.
- Contact Support before uninstalling, reinstalling, or repairing protected state.
Still need help?Contact Support with the site, device, time, and exact error—never credentials or recovery secrets.Contact Support →