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What Information to Provide
A concise checklist that helps Support investigate without collecting unnecessary sensitive data.
- Applies to
- Current OZVO production services
- Product area
- Contact Support
- Audience
- Owners and Administrators
- Last reviewed
- September 17, 2026
- Status
- Available
Guidance
- Site name and affected device name.
- Approximate time with time zone and exact visible error.
- Whether local or remote access is affected and a sanitized screenshot if useful.
Still need help?Contact Support with the site, device, time, and exact error—never credentials or recovery secrets.Contact Support →