Contact Support

Guidance

• Provide site, device, approximate time, error, affected access path, and a sanitized screenshot when useful.
• Never send credentials, MFA codes, private keys, BitLocker recovery material, or tokens.
• Review ozvosecurity.com/support for current contact availability; public secure intake may be unavailable.

Before contacting Support

• Site name
• Affected device name
• Approximate time and time zone
• The exact error message
• Whether local access, remote access, or both are affected
• A sanitized screenshot when it materially helps

Never send

• Passwords or MFA codes
• Private keys or client secrets
• BitLocker recovery keys
• Session tokens, enrollment capabilities, or confidential access tokens
• Unredacted customer records that are not necessary for the issue

Contact method

Review the OZVO Support page for the current approved contact availability. Public support intake may be unavailable; existing customers should use only their commissioned support channel. If your Owner authorizes Support Access, keep the grant site-scoped, time-bounded, least-privileged, and revoke it when the approved work is complete.