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Escalation Guidance
Escalate persistent identity, TLS, enrollment, access, or protected-state failures.
- Applies to
- Current OZVO production services
- Product area
- Contact Support
- Audience
- Owners and Administrators
- Last reviewed
- September 17, 2026
- Status
- Available
Guidance
- Stop repeated Setup or repair attempts.
- Preserve the installed state and visible error.
- Contact Support with safe context and follow only a qualified recovery procedure.
Still need help?Contact Support with the site, device, time, and exact error—never credentials or recovery secrets.Contact Support →