AvailableWindows Agent
Windows Agent Troubleshooting
Choose a condition-specific recovery path while preserving endpoint identity.
- Applies to
- Current OZVO production services
- Product area
- Windows Agent
- Audience
- Owners and Administrators
- Last reviewed
- September 17, 2026
- Status
- Available
Guidance
- Start with Agent health, freshness, approval, device match, and network reachability.
- Do not use Win32_Product as an inventory or troubleshooting method.
- Escalate identity, certificate, or protected-state recovery to Support.
Still need help?Contact Support with the site, device, time, and exact error—never credentials or recovery secrets.Contact Support →